The Knowledge Hub at InstallerSHOW 2025

Working Together to Champion Competence, Cut Carbon and Strengthen Consumer Confidence

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Supported by:

When and where?

📅 Date: 24th to 26th June 2024
📍 Location: NEC Birmingham

The NHIC Knowledge Hub at Installer Show 2025 is a must-attend event for professionals across the home improvement and construction sectors. Featuring 3 days of expert-led content across the whole exhibition, the sessions provide deep insights into key industry topics, from decarbonisation to workforce development.

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See the full agenda

Partners

Knowledge Hub Partner: TrustMark

TrustMark is the UK’s only Government-Endorsed Quality Scheme for work carried out in and around the home. As a not-for-profit social enterprise, TrustMark is committed to raising standards across the home improvement industry, ensuring that consumers have access to reputable and competent tradespeople. Their endorsement provides homeowners with confidence in the quality and reliability of the services offered by TrustMark Registered Businesses.

Knowledge Hub Partner: TrustMark

TrustMark is the UK’s only Government-Endorsed Quality Scheme for work carried out in and around the home. As a not-for-profit social enterprise, TrustMark is committed to raising standards across the home improvement industry, ensuring that consumers have access to reputable and competent tradespeople. Their endorsement provides homeowners with confidence in the quality and reliability of the services offered by TrustMark Registered Businesses.

Digital Buildings - Digital Partner

Digital Buildings offers comprehensive retrofit advisory and compliance services through their “With You All The Way™” program. As a licensed TrustMark Scheme Provider, they deliver energy efficiency plans with detailed costs, helping clients make properties more energy efficient. Their services include digital home modeling, consumer engagement, and energy efficiency advisory, guiding consumers through every step of the retrofit journey.

Energy Partner: energystore

energystore is transforming construction with free-flowing insulation. With over 50 years of experience, their award-winning team designs, manufactures, and installs insulation systems for floors, walls, and roofs. Their products are trusted in over 800 homes per week in the UK, contributing to energy efficiency and environmental impact goals.

Drinks Reception Sponsor: Fernox

Fernox is a leading manufacturer of water treatment chemical products, central heating system filters, plumbing consumables, and diagnostic testing services. Established in 1964, Fernox has pioneered the development of energy-efficient products for both traditional and renewable technologies in domestic and commercial applications.

Seminar Sponsor: Glass and Glazing Federation (GGF)

The Glass and Glazing Federation (GGF) represents companies that manufacture, supply, or install glass and glazing products in the UK and internationally. As the industry authority, the GGF promotes best practices and sets the highest technical and health & safety standards, guiding and protecting homeowners when buying glass or glazing products and services.

Seminar Sponsor: Quality Assured National Warranties

QANW is one of the UK’s leading providers of Insurance Backed Guarantees and Deposit Protection Insurance. Established in 1994, QANW offers a broad spectrum of warranty and insurance-based services to meet the needs of tradesmen operating in the domestic or commercial sectors, helping to protect customers for up to 10 years.

Speaker Sponsor: Federation of Environmental Trade Associations

The Federation of Environmental Trade Associations (FETA) is the recognized UK body representing the interests of over 400 manufacturers, suppliers, installers, and contractors within the heating, ventilating, building controls, refrigeration, and air conditioning industry. FETA works with policy makers and the wider public to advocate for the industry and its members.

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Why attend?

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Leading Industry Discussions

 Explore policy, regulation, and innovation in home improvement.

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Expert Speaker Panels

Hear from industry pioneers on best practices, government policy, and emerging technologies.

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NHIC’s 50th Anniversary Celebration

A look at the legacy, impact, and future vision of NHIC as it marks five decades of shaping the industry.

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Live Demonstrations & Case Studies

Discover real-world solutions driving change across the sector.

Knowledge Hub Agenda

Day 1 – Tuesday 24 June

🕚 11:00 AM — SESSION 1

UK Regulations and Compliance for Installers
Theme: Industry Standards & Leadership
Chair: Jon Vanstone (NHIC Chair)
Speakers include representatives from: HSE, Envirovent, Building Safety Regulator and The IAA.

A comprehensive session on how the Building Safety Act and regulatory changes affect installer obligations, certification, and accountability. Includes a live Q&A with compliance experts.

🕑 2:00 PM — SESSION 2

Skills & Certification Pathways for Installers
Theme: Training & Education
Chair: Avinash Rajan (Proposition Director, TrustMark)
Speakers include representatives from: CORGI Skills, TrustMark, CORGI Services Ltd, Heat Pump Association and Band Of Builders.

Explore new requirements for certification, upcoming green skills needs, smart tech integration, and the well-being challenges facing today’s workforce.

🕒 3:00 PM — SESSION 3

Lessons from the Grenfell Inquiry: How the Building Safety Act is Changing Installer Responsibilities
Theme: Building Safety
Chair: Anna Scothern (CEO, NHIC)
Speakers include representatives from: HSE, Wates, Building Safety Regulator and ICC.

A high-impact session reviewing what went wrong, the resulting policy reforms, and how legal risk, competency, and installation standards are evolving.

Day 2 – Wednesday 25 June

🕥 10:30 AM — SESSION 1

Compliance & Legal Responsibilities for Installers
Theme: Building Safety & Compliance
Speakers include representatives from: The IAA, CIGA Group, Wates, QANW and Fensa.

Understand how new legislation impacts liability, insurance, audits, and how to avoid costly compliance mistakes on the job.

🕦 11:30 AM — SESSION 2

Safety & Efficiency on Installation Sites
Theme: Health, Safety & Wellbeing
Chair: Jon Vanstone (Chair, NHIC)
Speakers include representatives from: RetrofitWorks, LABC, Construction Coach and CORGI Services Ltd.

A hands-on session focused on risk assessments, team wellbeing, site protocols, and the mental resilience needed to work safely and efficiently.

🕑 2:00 PM — SESSION 3

Safety in Specific Home Improvement Installations
Theme: Building Safety & Occupant Comfort
Chair: Anna Scothern (CEO, NHIC)
Speakers include representatives from: LABC, Retrofitworks, NAPIT and NFRC.

Covers fire, plumbing, HVAC, electrical and roofing safety with technical insights into key domestic installation risks and how to mitigate them.

Day 3 – Thursday 26 June

🕥 10:30 AM — SESSION 1

The Future of the Installer Profession
Theme: Innovation & Skills
Chair: Phil Mason (Head of Regulatory Engagement, TrustMark)
Speakers include representatives from: TrustMark, Greenworkx, NetRet, CORGI Skills, and DGCOS, HICS & HIES.

Forward-looking insights into green roles, regulation changes, and career evolution—including heat pump installs, smart homes, and future-proofed training.

🕦 11:30 AM — SESSION 2

Open Forum: Installers’ Biggest Challenges
Theme: Collaboration & Engagement
Chair: Anna Scothern (CEO, NHIC)
Speakers include representatives from: DCGOS, HICS & HIES, energystore, Building Safety Regulator, Fensa and the FMB.

An interactive panel for installers to ask direct questions and connect with training bodies, regulators, and scheme providers on the issues that matter most.

🕑 2:00 PM — SESSION 3

Energy Efficiency and Building Safety
Theme: Sustainability & Compliance
Chair: Sandy MacGregor (Regional Director GB, Energystore)
Speakers include representatives from: The IAA, Recticel, energystore and Envirovent.

Learn how to safely install energy-saving upgrades like solar, batteries, and insulation while meeting the latest standards in safety and indoor air quality.

🛠️ Final Word

Whether you’re an installer, manufacturer, scheme provider, or policymaker, the NHIC Knowledge Hub Theatre has something for you. These sessions are designed to inspire change, share best practices, and equip the industry with the knowledge it needs for the next 50 years.

📍Visit us at the NHIC Knowledge Hub Theatre, stand 4140, InstallerSHOW 2025 – NEC Birmingham, 24–26 June
🔗 Follow @TheNHIC for updates and live coverage throughout the event

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