Consumer Voice Working Group
Empowering Homeowners Through Trust and Transparency
Our Mission
The Consumer Working Group is dedicated to ensuring homeowners have access to reliable, clear, and accessible information about home improvements, tradespeople, and best practices.
Consumer Education
Delivering Doorstep Digests to help homeowners make informed decisions.
Trust & Transparency
Supporting fair practices in home improvement services.
Engagement & Support
Providing resources, podcasts, and videos on key homeowner topics.
Our Impact in 2024
š 20 Doorstep Digests published, covering topics like air quality, heat pumps, and retrofit solutions.
š Supporting content including podcasts and YouTube videos, increasing homeowner engagement.
š Strengthened consumer rights advocacy, ensuring fairer practices in the home improvement sector.
Looking Ahead
In 2025, we will enhance homeowner education initiatives, expand the Doorstep Digests series, and continue working to build trust between homeowners and industry professionals.
š Stay informed and make better home improvement choices ā Doorstep Digest Library
Our group meeting dates in 2025:
| Friday 12th February 10.00-11.00 |
| Thursday 24th April 10.00-11.00 |
| Friday 11th June 10.00-11.00 |
| Friday 24th September 10.00-11.00 |
| Friday 12th November 10.00-11.00 |
The NHIC Working Groups are the engine behind the CLC’s RMI Taskforce, leading and delivering its policy and initiatives for the sector.