Impact 2030: A New Chapter in Home Improvement 

As part of our 50th anniversary, the NHIC is proud to launch Impact 2030, a bold new strategic direction for the next five years, shaped by our members and rooted in the real needs of industry, consumers, and communities. 

At the heart of Impact 2030 is a values-led framework we call the 3Rs: 

Reduce 

  • Reduce poor practice by raising competence and insisting on compliance 
  • Drive upskilling to reduce the risk of installation failures and technical errors 
  • Reduce consumer confusion by simplifying messages and routes to support 

Respect 

  • Respect the workforce: their skill, time, and training needs 
  • Respect consumers: their lived experience, their homes, and their right to trust 
  • Embed quality as a cultural value, not just a compliance requirement 

Rebuild 

  • Rebuild public trust by embedding consumer protection in delivery 
  • Rebuild workforce confidence with clear, supported progression routes 
  • Rebuild fragmented systems through better data sharing, oversight, and quality assurance 

Why the 3Rs Matter 

“The 3Rs are more than a slogan, they’re a values-led framework that fully integrates the principles of competence, compliance and quality, alongside a renewed focus on skills and consumer voice. 

We reduce risk by embedding skills and raising standards. 

We respect people — both those doing the work and those living in the homes. 

And we rebuild trust by ensuring consumers are protected, informed, and heard at every stage.” 

— Anna Scothern, NHIC Chief Executive 

A Future Built on Trust, Quality and Skills 

Impact 2030 reflects everything NHIC stands for, and everything we want to become. It positions the NHIC not just as a membership body, but as a movement for change, uniting trade associations, competency schemes, consumer groups, and policy voices around shared goals and practical action. 

This launch is just the beginning. Over the coming months, we’ll be working with our members, partners, and policymakers to bring the 3Rs to life — in homes, in businesses, and in government. 

🔗 Stay tuned for updates — and join us on the journey to reduce risk, respect people, and rebuild trust.